Frequently Asked Questions

Everything you need to know about shopping with Suzy Shier.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return window for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that final sale items cannot be returned or exchanged.

Can I return an online purchase in-store?

Yes, online orders can be returned at any Suzy Shier boutique location across Canada. Please bring your original invoice and the credit card used for the purchase.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Suzy Shier digital gift cards.

How do I determine my correct size?

We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Currently, Suzy Shier ships exclusively within Canada and to the United States. Shipping rates and delivery times vary based on your specific location.